---
title: "Allow Pop Ups for Printing"
slug: "allow-pop-ups-for-printing"
updated: 2023-12-04T18:06:13Z
published: 2023-12-04T18:06:14Z
canonical: "help.cenpoint.com/allow-pop-ups-for-printing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix PDFs/Reports Not Opening (Allow Pop Ups)

#### Allow Pop-Ups in Safari

**Desktop**

If you are trying to run a report or print a PDF in CenPoint and you receive a pop up blocked message, click the Icon in the search bar to allow pop-ups.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1Untitled(8).jpg)

If you do not have the icon in the search bar use the following steps:

Click on Safari->Preferences->Websites-> Pop-up Windows-> choose 'Allow' for CenPoint.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1697044796466.png)

#### Iphone and Ipad

If you are trying to run a report or print a PDF in CenPoint and you receive a pop up blocked message

#### ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1(21).jpg)

	

Go to Settings on the iphone or pad and select Safari from the list

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2(19).jpg)

	

Under settings scroll until you find Block Pop-ups and toggle off.

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3(21).jpg)

	

#### Allow Pop-Ups in Firefox

	

	

If you are trying to run a report or print a PDF in CenPoint and you receive a pop up blocked message, click on Options

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/10Untitled(4).jpg)

	

	

Allow pop-ups for portal.cenpoint.com

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/11(3).jpg)

	

	

If you do not have this option in Firefox use the following steps:

	

In Firefox click the hamburger menu->Settings-> Privacy & Security-> Permissions-> Exceptions

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/8(5).jpg)

	

	

Type [portal.cenpoint.com](//portal.cenpoint.com) in the address/website box->click Allow-> click Save Changes

	

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/9(2).jpg)