---
title: "Break Update Loop"
slug: "break-update-loop"
updated: 2022-06-24T20:19:35Z
published: 2022-06-24T20:19:35Z
canonical: "help.cenpoint.com/break-update-loop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Break Update Loop

If CenPoint Repeatedly tries to update, but can't complete the process (Example: Your computer requires the Windows Admin password to update, but you don't have the password), you can follow the steps below to stop CenPoint from trying to update.

#### 1. Click the Start Button, and search for 'File Explorer'. Press Enter.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1%20break%20update%20loop.png)

#### 2. From File Explorer click on "This PC". Then double click on your local hard drive often named "Windows (C:)", "OS (C:)", or "Local Disk (C:)".

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2%20break%20update%20loop.png)

#### 3. Double click on "Program files (x86)"

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3%20break%20update%20loop.png)

#### 4. Double click on "CenPoint"

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4%20break%20update%20loop.png)

#### 5. Delete the file named "appupdate.txt" ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/5%20break%20update%20loop.png)

#### 6. When you launch CenPoint again say no to the update, until you are ready to proceed.