---
title: "Desktop Installation Troubleshooting"
slug: "desktop-installation-troubleshooting"
updated: 2021-11-23T18:19:03Z
published: 2021-11-23T18:19:03Z
canonical: "help.cenpoint.com/desktop-installation-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Desktop Installation Troubleshooting

Use the trouble shooting steps below if you encountered problems downloading the CenPoint desktop version.  

#### 1. CPsetup_ClientOnly.exe Error

If you received this message when you downloaded CenPoint click on 'See more'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3Untitled(1).png)

Click the ellipsis and then click 'Keep'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4Untitled(1).png)

Then click 'Show More'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/5Untitled.png)

Click 'Keep anyway'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/6Untitled.png)

Now click on 'open file' and launch CenPoint

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1634577273422.png)

#### 2. Windows Protected your PC Message

You may also receive this Windows message,

if you do click 'More Info'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Untitled(73).png)

Then Click 'Run Anyway'

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2Untitled(4).png)

#### **3. C:\Windows\System32\ Error**

If you get an Error that contains the message cannot erase/open file and the file path contains “C:\Windows\System32\”

a) Right Click on the Install File

b) Click on Properties

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Untitled(101).png)

c) Go to the Compatibility Tab and click the “Run this program in compatibility mode for” box

d) Use the drop-down menu, to select Windows 7

e) Click Apply then OK

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2Untitled(7).png)

f) Re-run the install file