---
title: "File won't open"
slug: "file-wont-open"
updated: 2024-09-18T22:18:46Z
published: 2024-09-18T22:18:46Z
canonical: "help.cenpoint.com/file-wont-open"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# File won't open

When I try export grid I get the following error message:

Can’t open this file

Portal.cenpoint.com can’t open files in this folder because it contains system files.

To fix this, go to the menu in the top right corner -> Device Settings -> Turn ON always use downloads folder. That should fix the ‘special folder’ issue you are seeing and then you can export the grid.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-4V7BB1O3.png)