---
title: "Gmail Troubleshooting"
slug: "gmail-troubleshooting"
updated: 2022-06-24T19:52:22Z
published: 2022-06-24T19:52:22Z
canonical: "help.cenpoint.com/gmail-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gmail Troubleshooting

It is recommended if you are using Gmail to send emails via CenPoint, as Gmail will not support less secure apps starting **May 30, 2022.**

Sending Email Via CenPoint is useful if your account has 2 Factor Authentication and you do not have Outlook installed on your computer.

Go to Users-> User Preferences-> Email Tab-> Select CenPoint Email

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Untitled(166).png)

To use other email options such as 'Direct SMTP' or 'Outlook Installed on Computer' use the following link for information.

[Sending Email Options](https://help.cenpoint.com/docs/sending-email-options)

## Gmail troubleshooting steps prior to May 30, 2022

If you have verified all of your email settings in CenPoint and are receiving a message saying your

e-mail failed to send. Try the following steps to fix the issue.

## a. Check your personal Gmail settings

#### 1. Sign into your Gmail account

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1gmailtrouble.jpg)

#### 2. Click on the Google account icon

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2gmailtrouble.jpg)

#### 3. Click on Google Account

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3gmailtrouble.jpg)

#### 4. Click on Security

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4gmailtrouble.jpg)

#### 5. Scroll down until you find “Less Secure Apps” and Select

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/5gmailtrouble.jpg)

#### 6. Make sure Less secure app access is turned “ON

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/6gmail.jpg)

#### 7. If this section is missing from your Gmail account, the Gmail Administrator in your office will then proceed with section “b”.

## b) Log into [https://admin.google.com/Dashboard](https://admin.google.com/Dashboard)

1. Click on Security

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/7gmailtrouble.png)

2. Click on Less Secure Apps

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/8gmailtrouble.png)

#### 3.Then Choose one of the following options:

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/9gmailtrouble.png)

a) Allow users to manage their access will allow each user to turn on this option individually.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/10gmailtrouble.png)

b) Enforce access to less secure apps will turn on this option for everyone. This is the easier option and our recommended one as it allows everyone access to Cenpoint.

### C. Turn off Two Factor Authentication on your Gmail account

1. Open your Google Account

2. Go to "Security" select 2-Step Verification, you may need to sign in

3. Select Turn Off

4. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn Off

#### If you are still unable to send an email out of Cenpoint, blame your coworkers for your failure, then give us a call at<tcxspan tcxhref="8014786822" title="Call 801-478-6822 via 3CX">&nbsp;801-478-6822&nbsp;</tcxspan>Opt.4 and we’ll be happy to help you!