--- title: "IOS Troubleshooting" slug: "ios-troubleshooting" tags: ["iphone troubleshooting", "ipad troubleshooting", "iphone", "ipad", "ios", "white screen", "app won't load"] updated: 2025-03-21T16:03:03Z published: 2025-03-21T16:03:03Z canonical: "help.cenpoint.com/ios-troubleshooting" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt > Use this file to discover all available pages before exploring further. # IOS Troubleshooting NOTE:If you are seeing a blank white screen, this is somewhat common for Safari (see [https://support.apple.com/en-us/HT204229](https://support.apple.com/en-us/HT204229)). The steps below will help you troubleshoot this (and other) potential problems. #### 1. Make sure you are using the Safari search engine. #### 2. Go to your iPhone/iPad settings and find Safari ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-safari.PNG) #### 3. Now clear the history and website data by either: a. Clearing just the Cenpoint Data Go to Website Data-> Edit-> Find CenPoint in the List-> Select -> Delete ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-websitedata.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-websitedata.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-websitedata2.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-websitedata3.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-websitedata4.PNG) b. or Go Back one screen and Clear All the History ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-clearhistory.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-clearhistory2.PNG) #### 4. In Safari settings find Block All Cookies and check that the setting is “Off” ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-blockcookies.PNG) #### 5. Under Advanced check that JavaScript is “On” ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-advanced.PNG) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-javaenable.PNG) #### #### 6.Finally, check if you are in Private Browsing Mode. CenPoint Mobile App Will Not work in Private Browsing Mode ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/iphone-trouble-privatebrowser.PNG) Depending on the Iphone version another path to clear the cache is Settings->Apps->Sarari->Advanced->Website data-> remove website data #### 7. If you are still unable to load the Cenpoint Mobile App, go home and enjoy a day off!! Just Kidding! Give us a call at 801-478-6822 Opt.4 and we’ll be happy to help you. ## Attachments - [ios troubleshooting.pdf](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/ios troubleshooting.pdf)