---
title: "Launch Support Session on Desktop "
slug: "launch-support-session"
tags: ["Support Session", "Splastop", "Remote"]
updated: 2021-02-11T18:12:29Z
published: 2021-02-11T18:12:29Z
canonical: "help.cenpoint.com/launch-support-session"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Launch Support Session on Desktop 

#### Option 1: Hover over the Cenpoint icon on your task bar,

#### and click on the start remote support session icon.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/cenpoint7.png)

#### Option 2: to launch a support session is, while on your CenPoint desktop,

#### click "About" at the top of the screen, and then click "Start Remote Session". ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/cenpoint5.png)

#### Option 3: You can also use the keyboard shortcut (CTRL+L+R)

#### Tah da! You will get a screen with a session code. ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/splashtop.png)

#### If a support session did not launch use the following steps:

#### a.Go to file explorer by either typing file explorer in the search,

#### or clicking on the file explorer icon.

#### Then go to to your "C-drive" and double click on "Program Files (x86)"

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/file5.png)

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/file1(1).png)

#### b.Double click the CenPoint folder.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/file3.png)

#### c.Double click "remote Support_splashTop.exe".

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/file4.png)