--- title: "Office 365 Troubleshooting" slug: "office-365-troubleshooting" updated: 2025-03-04T21:23:06Z published: 2025-03-04T21:23:06Z canonical: "help.cenpoint.com/office-365-troubleshooting" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt > Use this file to discover all available pages before exploring further. # Office 365 Troubleshooting If your Office 365 account was created 2020 or later continue with the following steps. If created before 2020 skip to step 3 #### 1. Turn off the Microsoft security defaults. (These defaults block SMTP allowing you to e-mail out of CenPoint.) Go to->[Microsoft Azure Sign In](https://aad.portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview) ->Login (must have admin rights) -> Go to Properties-> Manage Security defaults-> Enable Security defaults->Choose No Use the following link for additional help: [Security Defaults](https://docs.microsoft.com/en-US/azure/active-directory/fundamentals/concept-fundamentals-security-defaults?WT.mc_id=365AdminCSH_inproduct) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1Untitled(5).png) #### 2. Enable the SMTP default per user Microsoft Admin will go to [Microsoft 365 Admin Center](https://admin.microsoft.com/) -> Users-> Active Users-> select User (this must be done individually for each user) Use the following link for additional help: [Enable SMTP Auth for specific mailboxes](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-auth-for-specific-mailboxes) ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1643736055637.png) Go to Mail-> Manage email apps ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image.png) Check the Authenticated SMTP box and Save Changes ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image%20(1).png) #### 3. Turn off Two Factor Authentication If you are emailing out of CenPoint and using Office 365, two factor authentication must be turned off. Go to [Office 365 Admin Center](https://portal.office.com/adminportal/home)-> Login( this must be an admin)->Active Users #### ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1(2).jpg) b) Go to-> Multi-factor authentication ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2(2).jpg) c) Check that Multi-factor authentication is Disabled. ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3(5).jpg) #### 4. Wait approximately five minutes for the changes to take effect and try emailing out of CenPoint **If you are still unable to send an email out of Cenpoint, blame your coworkers for your failure,** **then give us a call at 801-478-6822 Opt.4 and we’ll be happy to help you!**