---
title: "Retrieve Missing Files"
slug: "retrieve-missing-files"
updated: 2022-06-24T20:58:30Z
published: 2022-06-24T20:58:31Z
canonical: "help.cenpoint.com/retrieve-missing-files"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieve Missing Files

#### 1. Exit CenPoint

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/8%20retrieve%20missing%20files.png)

#### 2. Open CenPoint with Admin Rights (choose a or b)

a. From the Desktop

Right click on the CenPoint icon > click "Run as administrator"

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2%20retrieve%20missing%20files.png)

b. From the Taskbar

Right click on the CenPoint icon > right click CenPoint > click "Run as administrator"

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4%20retrieve%20missing%20files.png)

#### 3. Login to CenPoint

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/9%20retrieve%20missing%20files.png)

#### 4. Check for New Files

a. Go to File > Utilities > Workstation Utilities > Check for Additional Required Files

![1 retrieve missing files](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1%20retrieve%20missing%20files.png)

b. Check "CP Required Files", and any 3rd Party Software you use (cough: QuickBooks), then click "Check for Updates"![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/5%20retrieve%20missing%20files.png)

#### 5. Register New Files

a. Go to File > Utilities > Workstation Utilities > Register OCX

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/6%20retrieve%20missing%20files.png)

b. Click Register (you may receive a few messages indicating Certain files could not be updated, this only occurs because they are currently being used, and should not cause concern)

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/7%20retrieve%20missing%20files.png)

If this article did not fix your concern please reach out to support. We would be more than happy to assist.