---
title: "Tech Not Showing up in Payroll"
slug: "tech-not-showing-up-in-payroll"
tags: ["can't find tech on technician detailed", "Can't find tech on time card report", "tech missing from time card"]
updated: 2024-06-26T18:26:25Z
published: 2024-06-26T18:26:25Z
canonical: "help.cenpoint.com/tech-not-showing-up-in-payroll"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tech Not Showing up in Payroll

---

If you have a technician whose Field Tickets are not showing up on the payroll report. Try the following steps:

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1technoshowontimecard.png)

---

#### 1.Check the User setting for the technicians pay type by going to:

a) File -> Users –> Select Technician –> Modify –> Additional Info Tab –> Rate of Pay Tab

b) Make sure Hourly via Field Ticket is checked

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/blob(31))

#### 2. Once that setting for pay is checked the technicians field ticket time should show up on the payroll report.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/blob(32))

Other Scenarios of time not showing up:

#### Show Non-Pay Records

Some time for technicians may not show if the time was not allocated to a task on a Feild Ticket.

If you have an employee who is paid salary but are using field tickets, check the ‘Show Non-Pay Records’ box on the tech timecard and the field tickets should show up for that technician. This would also apply to Clock In/Out employees like a runner.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-TVV33HWG.png)

## Attachments

- [NewTechPayroll.pdf](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/NewTechPayroll.pdf)