---
title: "Work Groups"
slug: "work-groups-1"
updated: 2024-07-23T15:17:18Z
published: 2024-07-23T15:17:18Z
canonical: "help.cenpoint.com/work-groups-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work Groups

#### Work Groups on Desktop

To create a work group go to File->List Management->Work Groups

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1623691187739.png)

Then add a new Work Group or Modify an existing one. ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1623691268059.png)

Then you will want to assign users or technicians to the Work Groups by going to File-> Users-> Select a user.

Go to Work Groups on the user and assign them a work group, this will display on the scheduler, helping your dispatcher schedule

technicians for specific jobs.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Untitled(24).png)

Under 'Addt'l Options' on the scheduler make sure Show Work Groups is checked and refresh the schedule.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Untitled(37).jpg)

You should now see the work groups you created!

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-1623693053991.png)

#### Work Groups on Portal

More -> List Management -> Work Groups

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-07-23%20085127.png)

To add a new work group, click the Plus Button then enter a Category Name

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-07-23%20085341.png)

Then you will want to assign users or technicians to the Work Groups by going to More -> Users-> Select a user.

Go to Work Groups on the user and assign them a work group, this will display on the scheduler, helping your dispatcher schedule technicians for specific jobs.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-07-23%20085944.jpg)

Under 'Addt'l Options' on the scheduler make sure Show Work Groups is checked and refresh the schedule.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-07-23%20090346(1).jpg)

You should now see the work groups you created!

For more information on Work Groups use the following link:[https://help.cenpoint.com/docs/work-groups](https://help.cenpoint.com/docs/work-groups)