---
title: "Auto Texting"
slug: "auto-texting"
updated: 2022-06-24T17:47:36Z
published: 2022-06-24T17:47:36Z
canonical: "help.cenpoint.com/auto-texting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto Texting

This Article is split into two sections.Part 1: Overview  
Part 2: Customization

## Part 1: Overview

#### CenPoint allows you to increase your standard of communication with your customers using a 'Texting Phone Number.' This phone number is provided by a 3rd party that CenPoint uses to send the text messages and is unique for your company. You can choose the area code for the phone number so your customers get a text from a local number.

#### When the technician punches started (meaning they are starting to drive to the job-site) we send this text message to the site contact

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2%20auto%20text.png)

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2.5%20auto%20text.jpg)

#### When the technician punches arrived (arrived on job-site), we send the second message seen below.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3%20auto%20texting.png)![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/3.5%20auto%20text.jpg)

#### When the technician punches departed (they are leaving the jobsite), we send the last message seen below.

**![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4%20auto%20texting.png)**

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/4.5%20auto%20text.jpg)

---

## Part 2: Customization

#### Access settings

1. Go to File > “Company/Branch Info” ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/1%20Work%20Order%20flagged%20sent%20to%20Tech.png)

2. Highlight your Branch and click "Modify". ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/2%20Work%20Order%20flagged%20sent%20to%20Tech.png)

3. Go to the “Mobile” tab

**![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/20%20mobile%20settings.png)**

#### Messages can be disabled by un-checking the box next to a particular message.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/5%20auto%20texting.png)

#### The "Don't send text if ETA is over: ___" field can eliminate the started text message for out of town jobs.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/9%20auto%20texting.png)

#### The message itself can be modified. Type in a message of your choice, using the codes circled in the image below.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/6%20auto%20texting.png)

#### Click the “Restore Defaults” button to return to CenPoint’s default message.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/7%20auto%20texting.png)

#### ETA is calculated based off of GPS predicted drive time. Pad your ETA with the percentage field. ![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/8%20auto%20texting.png)