---
title: "COD Payments"
slug: "cod-cc-payments"
updated: 2024-04-16T15:20:09Z
published: 2024-04-16T15:20:09Z
canonical: "help.cenpoint.com/cod-cc-payments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# COD Payments

Note

To process Credit Cards in CenPoint you must first [Set up CC Processing Account](https://help.cenpoint.com/v1/docs/set-up-cc-processing-account)

## Collect a COD payment in the field.

Mark a Job as COD by going to the Add’l Info tab and select COD in the Terms section.

Once a job has been marked as COD, the mobile app will allow for a payment in the field.![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/39%20credit%20card.png)

When the tech starts on the Work Order they will see that this is a COD job and the amount.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(24).png)

Once in the Field Ticket at the bottom of the Field Ticket, there will be 2 options to collect payment.

1. COD Pay Now
2. Customer Sign

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(25).png)

Option 1 Pay Now: launches a pay screen allowing your technician to take the payment on their devise.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(26).png)

Option 2 Customer Signature: you text a link to the customer’s phone number.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(27).png)

The customer will receive a text with a link similar to this.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(28).png)

After they click the link, it will bring them to a page that has the Pay Now option.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(29).png)

When the customer clicks the pay now button, this screen will display, allowing them to enter their credit card information.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image(31).png)

Note that the technician cannot change the dollar amount, but there is a refresh button they can click, if the office has just made updates to the price.![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/51%20credit%20card.png)

c. If the COD amount has not been set, the COD PAY NOW button will display call office instead of the price.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/46%20credit%20card.png)

The technician will only be given the option to call the office, but once they do, and a price has been entered by the office, they can click the refresh button to load the newly entered price.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/53%20credit%20card.png)

**FAQ**

I marked the job as COD but it’s not showing up for the technician?

Your terms may not be marked as a COD term. Go to File→List Management→Terms

Choose the COD option or add it if you do not have one, then make sure the ‘This is a COD term’ box is checked.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-K38G6MQI.png)

The COD amount is the job amount and not the Work Order?

Go to File→Company Branch→Mobile Tab→ Check the ‘Calc COD Amount From WO Tasks(not Job)’ box

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/image-6G51O1EP.png)