---
title: "Find Username/Password/Reset Password"
slug: "find-usernamepassword"
updated: 2026-05-20T22:31:27Z
published: 2026-05-20T22:31:27Z
canonical: "help.cenpoint.com/find-usernamepassword"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.cenpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Username/Password/Reset Password

In the CenPoint desktop application you can change username and/or password by going to More > Users

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Users.png)

Find the right user and click “Modify”.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/ModifyUser.png)

In the General tab type the new password in the new password field and then in the second that will appear when you start with the first and click out once they match and the password has been reset.

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/ResetPassword.png)

#### Forgot Password on Mobile

If you ever forget your password on Mobile CenPoint, you will need to click **Forgot Password**

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-01-12%20093928.jpg)

Write User Name -> Click Reset Options -> It will show 2 options (Send to the phone number or email) -> Select one and Click **Send**

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/Screenshot%202024-01-12%20094249.jpg)

The link has been sent to the phone number and you will click the link in blue below

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/IMG_5185.PNG)

Enter your new password -> Click **Reset**

![](https://cdn.document360.io/e2120353-eb2a-47e7-80e2-597dd258dbbe/Images/Documentation/IMG_5186.PNG)

If you have sent a password link and it says the link is broken or you have invalid credentials, log out of all sessions of CenPoint and try the link again.

You may be logged in on your phone and computer and this may be causing the broken link.