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IOS Troubleshooting
  • 24 Jun 2022
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IOS Troubleshooting

  • Updated on 24 Jun 2022
  • 1 Minute to read
  • Contributors
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Article summary


NOTE:
If you are seeing a blank white screen, this is somewhat common for Safari (see https://support.apple.com/en-us/HT204229). The steps below will help you troubleshoot this (and other) potential problems.

1. Make sure you are using the Safari search engine.

2. Go to your iPhone/iPad settings and find Safari


3. Now clear the history and website data by either:

a. Clearing just the Cenpoint Data

Go to Website Data-> Edit-> Find CenPoint in the List-> Select -> Delete

b. or Go Back one screen and Clear All the History

4. In Safari settings find Block All Cookies and check that the setting is “Off”

5. Under Advanced check that JavaScript is “On”


6.Finally, check if you are in Private Browsing Mode. CenPoint Mobile App Will Not work in Private Browsing Mode

7. If you are still unable to load the Cenpoint Mobile App, go home and enjoy a day off!! Just Kidding! Give us a call at 801-478-6822 Opt.4 and we’ll be happy to help you.




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