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This article covers how Log Returned (NSF) Payment works
What is Log Returned (NSF) Payment?
* Log Returned (NSF) Payment occurs when a customer's payment bounces due to insufficient funds.
CP Books -> A/R -> Log Returned (NSF) Payment -> Select a customer -> write your Ref No. (If you don't write the reference number, then you will get a notice of "You must select a payment to return)