Payment not Pushed Error

If you are getting an error that a payment is not being pushed check the following:

1. Check the invoice in Quick Books to see if QuickBooks thinks it's already paid.

(If so you may have to change the Auto Apply setting in QuickBooks)

2. Check the audit log on the job in CenPoint to see if the customer was changed.

3.If you get a message saying similar to this it means the Invoice was pushed to Manual Journal Entry.

When you have pushed an invoice to Manual Journal Entry, CenPoint can no longer push the payment to Quickbooks,

and the payment must also be pushed to Manual Journal Entry and then manually entered into Quickbooks.

Adjustment not Pushed Error

If you get a message similar to this one it may be because the invoice was moved to a different customer.

In QuickBooks look up 0000001873 (you need the zeros) and see who the invoice belongs to.

Then in CenPoint do the same and see if they are different customers.

If they are different customers, you can  move the invoice in QuickBooks to match the one in CenPoint and do the push again.

If that option will not work you can manually enter it in QuickBooks and then do a Manual Journal Entry in CenPoint.