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Auto Texting
  • 24 Jun 2022
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Contents

Auto Texting

  • Updated on 24 Jun 2022
  • 1 Minute to read
  • Contributors
  • Print
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Article summary

This Article is split into two sections.
Part 1: Overview
Part 2: Customization

Part 1: Overview

CenPoint allows you to increase your standard of communication with your customers using a 'Texting Phone Number.' This phone number is provided by a 3rd party that CenPoint uses to send the text messages and is unique for your company. You can choose the area code for the phone number so your customers get a text from a local number.

When the technician punches started (meaning they are starting to drive to the job-site) we send this text message to the site contact


When the technician punches arrived (arrived on job-site), we send the second message seen below.

 

When the technician punches departed (they are leaving the jobsite), we send the last message seen below.



Part 2: Customization


Access settings

1. Go to File > “Company/Branch Info”


2. Highlight your Branch and click "Modify".


3.  Go to the “Mobile” tab


Messages can be disabled by un-checking the box next to a particular message.


The "Don't send text if ETA is over: ___" field can eliminate the started text message for out of town jobs.


The message itself can be modified. Type in a message of your choice, using the codes circled in the image below.


Click the “Restore Defaults” button to return to CenPoint’s default message.


ETA is calculated based off of GPS predicted drive time.  Pad your ETA with the percentage field. 

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