Let's say a field tech has left a FT incomplete, they are now barred from entering a new FT. What can be done?
This article is here to help! We will cover a few things here:
How can a tech fix this?
It's been more than 24 hours, how can the office fix it?
I can't find the FT, how do I fix this?
How can a tech fix this?
If it's been less than 24 hours since the FT was opened and started, the tech will be prompted to go back to the FT and complete it.
From here, the tech should click/tap Open FT. This brings them back to the previous WO/FT to complete. Either they had time to enter still or the WO was not submitted. Both can cause this.
It's been more than 24 hours, how can the office fix this?
If it's been more than the 24 hours for the FT, it won't let the tech complete anything as a 24+ hour shift is something that CenPoint does not support. It will error out and say something like the following:
Field Tickets cannot exceed 24 hr. Please contact the office to have them complete your time card.
So, how do we handle this in the office?
Find the offending FT and go into it. If you can't find the FT, go to the next section.
The tech likely has everything but the completed time filled in. So just fill in what is missing and check the Tech Returned FT. Then you'll have to do something similar to the WO.
Just open the WO associated with the FT and complete it there as well. This will be in the Status log in the upper right hand corner.
I can't find the FT, how do I fix this?
We have gotten reports in the past that customers can't find the FTs that the program is complaining to the tech about. There's a good chance that if this is you, the FT hasn't been created yet! So why is it saying that the FT needs to be finished before another can be started if the FT doesn't exist? Because in CenPoint, the WOs and FTs are VERY closely tied together.
Check to see if there's a WO with the same number of the FT that is complaining to the tech. There's a way that techs can start a WO and not create a FT and that would also cause the system to think that there's a FT to be completed.
If this is the case and no work was actually done to be billed out, just go through and complete the WO in the status log.
If work does need to be recorded to be billed out, then you'll need to create the FT and complete it for the tech.