File won't open
  • 18 Sep 2024
  • 1 Minute to read
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File won't open

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Article summary

When I try export grid I get the following error message:

Can’t open this file

Portal.cenpoint.com can’t open files in this folder because it contains system files.

To fix this, go to the menu in the top right corner -> Device Settings -> Turn ON always use downloads folder. That should fix the ‘special folder’ issue you are seeing and then you can export the grid.