Surplus Payment was not Pushed

If you received an error message saying the Surplus Payment was not Pushed,

this is usually because it was a Manual Credit.

You can check if it was a manual credit by going to the Customer Surplus History. 

If the surplus is accounted for (may need to be put in manually) in your accounting software you can do a manual journal entry to clear it out of the data push.

For more information on Manual Journal Entry use the link:https://help.cenpoint.com/docs/en/manual-journal-entry

Another reason the surplus may not be pushing is because you have Automatically Apply Payments setting turned on in QuickBooks.

If this is the case it needs to be turned off to allow CenPoint to correctly push to QuickBooks. 

Use the following link for information on how to turn the Automatically Apply Payments off in QuickBooks: 

https://help.cenpoint.com/docs/en/turn-off-automatically-apply-payments-in-quickbooks