Tech Not Showing up in Payroll

 If you have a technician whose Field Tickets are not showing up on the payroll report.  Try the following steps:

1.Check the User setting for the technicians pay type by going to:

              a) File -> Users –> Select Technician –> Modify –> Additional Info Tab –> Rate of Pay Tab

              b) Make sure Hourly via Field Ticket is checked

2.  Once that setting for pay is checked the technicians field ticket time should show up on the payroll report.

Other Scenarios of time not showing up: 

Show Non-Pay Records

Some time for technicians may not show if the time was not allocated to a task on a Feild Ticket.

If you have an employee who is paid salary but are using field tickets, check the ‘Show Non-Pay Records’ box on the tech timecard and the field tickets should show up for that technician. This would also apply to Clock In/Out employees like a runner.