Printing Issues on Portal or Phone
If you are trying to print or open a PDF on the CenPoint Portal or on a phone, use the following link: https://help.cenpoint.com/docs/allow-pop-ups-for-printing
Printing Issues on Desktop
If you are on the desktop and the PDF is coming out wonky (that’s a technical term) try switching your PDF Generator.
On the homepage of CenPoint, click on User Preferences. (This takes you to your personal CenPoint settings)
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Solution 1 on Desktop
Under User Preferences make sure your Print Engine is set to Recommended.
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Solution 2 on Desktop
If Solution 1 didn’t work, try changing your PDF Generator. The most common setting that works is MS Print to PDF
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Solution 3 on Desktop
If you are trying to print and the CenPoint screen goes whitish, and you get the blue spinning circle and both Solution 1 and Solution 2 did not work try the following:
Go to Settings→Bluetooth and devices→ Printers
Toggle the Let Windows manage my default printer to ‘off’
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Select Microsoft Print to PDF
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Set Microsoft Print to PDF as the default.
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Try printing again. Sometimes windows can’t find certain printers easily and this is a work around for that.
You should be able to print from the PDF that was generated.
IF that did not work….. as a last resort… Try removing the default printer, reinstalling the printer, and restarting your computer.
If none of the above worked, it’s beyond hope and you should call it a day and go home