Office 365 Authentication

Office 365

Click the hamburger menu on the top right of CenPoint

Go to User Preferences

Scroll down to just about halfway. There will be a section for email

Select Office 365, enter your email and click Sign in with Microsoft

Choose an account

If you have the choice of work or personal you want to select work. Then make sure it is selecting the correct email for the work account.

If it defaults to personal and you cannot select work, open a private(incognito) tab in a browser and sign into CenPoint Sign In (portal.cenpoint.com)

Go to user preferences→ and launch authenticate with Microsoft 365 in CenPoint in the private browser. (This will bypass the autofill saved on your computer and let you select the work option)

At this point you may see one of three screens depending on your Office 365 security settings.

Click on the appropriate screen for instructions

Let this app access your info

Select 'Yes' to allow CenPoint to access your info and you're good to go!

 Approval Required 

Click 'Request Approval'. This will alert the admin on your account to review and grant approval.

Wait for the approval. Once your admin has approved your request you should receive an email. 

Once you do, repeat all steps for Office 356 Authentication but you should see screen 1 above.

Need Admin Approval

You will need an admin on the account to adjust the admin settings to either let you in or request approval.

See steps below. You may need to forward these steps / this page to your admin.

admin.microsoft.com/Adminportal/Home

In the Microsoft Admin center go to Services-> User Consent to apps-> Click the Let Users provide consent box.

Go to User Consent settings-> Allow user consent for apps

Go to User settings-> Toggle Admin consent request to 'Yes'

A browser will launch and let you know if your Office 365 account has been connected to CenPoint.

Signed in but not authenticating

If you are signed in and it’s still not authenticating, there’s something that will work 99.999% of the time.

If, under Sign in with Microsoft, it says (Already Granted), click the “RESET CREDENTIALS” button. This will do a complete sign out of Microsoft 365 and let you try again. Then just sign in again.

Never stops loading

If you are just stuck in a loading circle, not going anywhere or doing anything on the Microsoft sign in page, there’s a few steps we will take to try and remedy this.

1. Hit cancel on the screen. This should send you back to enter your password and do any 2FA you have set up, if any at all.

   If that sends you back into a loading loop, then we have one more trick up our sleeves before you need to give us a call.

2. Go to: CenPoint Portal and sign in here. It should look pretty familiar! Now, try and sign into Microsoft from here.