Clover Electronic Payments

Set up to receive Electronic Payments in CenPoint

1. First go to File > Company/Branch Information. 

2. Highlight your branch and click “Modify”.

(Each branch requires Electronic Payments set up)

3. Go to the Cust. Portal tab and click Manage Electronic Payment.

4. Go to the browser that launched

Scroll down to Locale and confirm your country has been selected.

We use your country to determine what currency should be used when processing a payment.

 i.e. USA = US Dollars, Canada = Canadian Dollars, etc.

5. Scroll Down to Electronic Payments-> Check the Accept Electronic Payment->

Choose Clover-> Click Create Account 

You will be redirected to the Credit Card Merchant webpage to create an account.

* If you already have a branch authorized with a Clover, 

and the branches share the same bank account, you can select that branch,

 and 'Copy' the authorization.

Otherwise, you will need to create a different Clover account, 

so the payments go to the correct bank account. 

6.In the browser that launched, begin your application with Clover.

Typical turnaround time for your application to be approved is 48 hours.

If there is an error on the application (i.e. typo on the tax ID, etc.) it must be resolved

before the application can be approved.

7.Once your Clover account is approved, you will need the Merchant ID, Username and Password to connect Clover to CenPoint.

You should receive a "Secure Email" (email with a link to view the info online) with the Merchant ID, Username, and Password.

NOTE: fiserv is affiliated with Clover Connect and there's a chance the email will come from them.

*If you did not receive an email with the Merchant ID, Username, and Password use the following link for further instructions:

Credential Generator

or simply go to https://cardpointe.cardconnect.com/account/#/administration/credentials to create the API credentials.

Merchant Id (MID) can be found here: https://cardpointe.cardconnect.com/account/#/administration/descriptors

8.Copy and Paste the Username, Password, and Merchant ID and click Save.

Congratulations, you are now set up to accept electronic payments CenPoint!

The next step is to set up the 'Fees' you pass on to your customers when taking electronic payments in CenPoint (optional). 

Use the following link for setting up Fees for electronic payments in CenPoint: 

Fees for Electronic Payments

FAQ's 

How are Fees paid to Clover?

The previous months Fees are taken out on the 2nd of the month.

Clover first takes the Fees from pending charges to payout. 

If the first option doesn't work, Clover will debit your bank account.

How long does it take to get paid from Clover?

You receive next day funding (you get the full amount) if processed before 9:30pm eastern.

How is a Credit Card Charge with Fee's applied to an Invoice?

When the customer pays through the link and clicks the I understand that a processing fee will be added check box, 

the invoice is then updated (changed in CenPoint) to include the fee. When you print the invoice there will be a line item showing the fee.

CenPoint now pushes the total with the fee to your accounting software. 

What is Blue Check on my Cardpointe statement?

Blue check is an ETF through Cardpointe.

How to I match up an ETF payment from Cardpointe to the invoice in CenPoint?

Go to the Payment History screen in CenPoint.

Use the transaction number from Cardpointe but remove the ‘R’ from the beginning and that will be the reference number in CenPoint.

From there you can view the customer→customer history→invoices and match up the invoice.

Tried to take an ACH payment and it was declined?

If you signed up for CC and ACH payments when you first started with Clover then you only need to check the box in CenPoint to take ACH payments. If you signed up with Clover to only take Credit Card payments, there are some steps you must take with Clover to get ACH added to your account.

How do I change my Bank Account in Clover?

You will need to update your bank information in Clover. (CardPointe is Clover’s online portal)

“From CardPointe, the signer will want to click on the Support tab > then “Create Ticket” > select “Bank Account Change” > fill in details. In the comments section, please have the merchant write he’s also like to update the Fiserv ACH MID if they’d like that updated also. Please let me know if you have additional questions. Thanks!”

You will want to note that you also want to update the ACH MID (mid stands for merchant id) so that they update the bank info for both Credit Cards and ACH payments.

Who pays the EFT fees?

As of right now there is not a way to pass the EFT fee on to the customer. If your customer chooses to pay with an EFT payment you will cover the cost.